Refund policy
Last updated 3 October 2026
We want you to only pay for results you get. This policy explains when you get credits or money back from Fresko.
Failed jobs — automatic credit refund
If a render, video, upscale or 3D job fails or the AI model returns no result, the credits for that job are returned to your balance automatically. You don't need to contact us.
Results you're unhappy with
AI results vary. If a job completed but the result is clearly broken (for example a blank, corrupted or cut-off file), email us within 14 days with the job details and we will return the credits. We can't refund credits for results that worked but weren't to your taste, as the AI provider still charges us for them.
Top-up credits
You can get a full refund of a top-up within 14 days of purchase if you haven't used any of its credits. After you start using them, or after 14 days, top-ups are not refundable — but they never expire, so you can use them later.
Monthly plans
- You can cancel any time from your Wallet. The plan stays active until the end of the month you paid for, and isn't renewed after that.
- If you subscribed for the first time and haven't used any plan credits, you can get a full refund within 14 days of that first payment.
- Renewal payments are not refunded once plan credits from that month have been used. If you forgot to cancel and haven't used any credits from the new month, email us within 7 days of the renewal and we will refund it.
Library assets
Assets are digital files you can download immediately, so purchases are final once you have downloaded the file. If a file is faulty or doesn't match its description, email us within 14 days and we will fix it or return your credits.
Your legal rights
Nothing here limits rights you have under consumer law where you live. Customers in the EU and UK agree, when buying credits, that the digital service starts immediately and that the right to withdraw ends once credits are used.
How to ask for a refund
- Email [support@yourdomain.com] from the address on your account, with the date and amount of the payment.
- Payments made outside India were processed by Paddle.com, our merchant of record. You can also request a refund through the link in your Paddle receipt, and Paddle will handle it under this policy.
- Approved refunds go back to the original payment method, usually within 5–10 business days. Refunded credits are removed from your balance.
Contact
[Legal name of your business], [Registered address], Mumbai, Maharashtra, India. Email: [support@yourdomain.com]